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Shipping, Payment & Returns Shipping, Payment & Returns

SHOPNATURE.COM is offering FREE SHIPPING depending on your region, here is the list:
Orders of $25.00CND or more and a maximum weight of 16 Kgs to be deleverd in Quebec and Ontario
Orders of $25.00CND or more and a maximum weight of 15 Kgs to be deleverd in Manitoba, Saskatchewan, Alberta
Orders of $25.00CND or more and a maximum weight of 14 Kgs to be deleverd in British Columbia
Orders of $25.00CND or more and a maximum weight of 13 Kgs to be deleverd in Maritimes
Orders of $25.00CND or more and a maximum weight of 13 Kgs to be deleverd in USA

This offer is available with Our Regular Shipping (5 to 10 business days) ONLY.
Shipping rates are based on weight, box size and distance to be shipped. For example, it will cost almost the same price to ship from Montréal to Toronto 1 or 3 similar articles in 1 box.
Please note that shipping time may vary according to the availability of products.

Canadian citizens:
• Regular – 7-10 working days
• The prices are in canadian dollars.
• Your credit card will be charged in Canadian dollars.
• 5% GST is added on applicable products
• Quebec residents add 7.5% PST on applicable products
• There are no hidden fees

US citizens:
• Regular - 7-10 working days:
• No tax is charged
• There are no hidden fees
• Your credit card will be charged in USD dollars
• We do not deliver to P.O. Box addresses
Note: $5.00 USD will be added for orders less than $20.00 USD to be delivered outside Canada (low order fee).

Other Countries:
We are now offering world shipping Using Canada Post. The shipping cost to product ratio will be better as the number of article increases.

General Conditions:
• Customer payments will be processed prior to the delivery of products.
• Shopnature.com, through the delivery company, will deliver the products to the address the customer indicated in their order.
• Shipping and handling charges are not charged on a per product or price basis but by weight. In any cases, the minimum charges for shipping is $5.00.
• Delivery of a customer´s order will be made by Shopnature.com, through the delivery company, as soon as possible after the order is placed, and payment has been verified. Shipping time may vary according to the availability of products.
• For any product delivered outside Canada, customers will be responsible for any clearance charges and any other inherent fees incurred by exporting outside of Canada.

Payment Methods
1. Ordering Online
We offer 2 online method of payment!
- For a faster service, pay directly on our site using your credit card.
The credit card submitting process is done in secure modes (https)

- Or PAYPAL, for those who already have an account with them, it's easy and FREE. We accept all major credit cards through PAYPAL.
The credit card submitting process is done in secure modes (https). TO contact Paypal: www.paypal.com or 1-888-221-1161
Note: if you are a PayPal member, you just need to enter your email address and password.

2. Ordering Offline
Order by Fax or Mail
For fastest processing of your fax or mail order:
- Fill your shopping cart with the items you would like,
- Add your complete and correct billing and shipping information,
- Select "CASH ON DELIVERY or FAX" as the payment method and apply any coupons or offers you may have received,
- Click Continue.
- Make any changes if required, when done click "Confirm Order".
- After a few minutes you will receive an E-mail "Order Process" Print it out. At the bottom, write your credit card number, expiration date and your Signature. Fax or mail as shown below.
Shopnature.com
9 Rambervillers Lorraine, Qc, Canada J6Z 4N6
Fax: 450 965 8759

Return Policy
If you are not entirely satisfied with your purchase, you can return your item(s), (which must not have been opened, deteriorated or damaged) in the 10 days following the reception of your order. To return an item, you must contact our customer service department at the following address: Orders@Shopnature.com in order to get an authorization number to return the merchandise.

Buy more pay less
Discount is available on request for orders of $350.00 and more. Please contact us for details at Info

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